March 8, 2020
Last updated: 23 March, 2020
→ Update 28 March: We have moved COVID resources to a dedicated page. You can always access these resources from the site menu under COVID-19
→ Update 23 March: Superheroes in the West and an information sheet for senior citizens.
→ Update 20 March: Resources for parents and children.
→ Update 15 March: Our pre-clinic triage and controlled patient flow policy is now in place. Telehealth consult update.
→ Update 12 March: Telehealth appointments are now available.
We take the trust you put into us very seriously. We are working hard to stay on top of the evolving information around the efforts to limit the spread of COVID-19. A lot of this information is in flow and health services and clinics around the country are adjusting to new information and regulations as they become available.
If you are unwell with fever OR cough OR shortness of breath belong to one of the following groups:
Recent travel to any country outside Australia
You are a close contact of a person with confirmed COVID-19
You are a healthcare worker or residential aged care worker
You are an aged and residential resident
You are Aboriginal or a Torres Strait Islander
We are well prepared to continue looking after our patients – especially during these very challenging times.
Tele-health appointments are here.
We now have available tele-health appointments. This is a consultation with your Eleanor Clinic doctor you know but you actually stay at home and we discuss on the phone or may use a video-call.
The phone consults are fully privately billed, as there is no Medicare rebate for phone consultations with your GP. Please read the details on our booking page.
There are Medicare exemptions for specific patient groups at risk of COVID-19 infection where Medicare will allow bulk billing (no cost to you). This is if one of the following is true for you:
- has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
- has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee; or
- (considered more susceptible to the COVID-19 virus being:
- (at least 70 years old, or
- at least 50 years old or over if of Aboriginal or Torres Strait Islander descent; or
- pregnant; or
- a parent of a child under 12 months; or
- a person under treatment for chronic health conditions or who are immune compromised.
Our booking system will automatically guide you to the appropriate appointment for your circumstances.
Safety first: triage and consults in person at Eleanor Clinic
Should you come to Eleanor Clinic in person we now have pre-clinic screening in place. There is currently only controlled patient flow in the clinic. What does that mean?
We are screening all patients seeing us at Eleanor Clinic on the phone when they arrive outside the clinic. We can have this phone call either with you waiting in your car or taking a seat in our lovely front yard, should you arrive by foot or public transport.
Depending on your current circumstances we will then either see you inside the clinic rooms or we may do a consult in our very large car park – with you remaining in the comfort of your own car.
Yes, this is unusual. But these are truly unusual times and we want to make sure you, your family and all our staff remain protected.
This may all be somewhat unsettling for you to hear but we are putting these measures into place to keep you safe – not to upset you.
Lastly: These are tough times and there is no doubt they are going to get tougher. Keeping a cool head pays off to stay organised and do what needs to be done right now. We are going to get through this and we as a population will then mostly be immune to this virus – at which point we will be able to return to a much more normal life.
Your team at Eleanor Clinic.
Superheroes in the West
Vaccination clinic outdoors under a marquee with balloons and nurses in ‘dress ups’
Firstly, thank you to all our fantastic patients for being so supportive of our efforts to reduce the risk of Covid-19 transmission. Your flowers, good wishes and little signs of support are so appreciated!
We are now mainly doing Telehealth consults and have stopped routine face to face consults. This is a safe way to answer your questions and provide you with referrals and scripts. We have also started to set up video consults, which is particularly helpful for assessing sick kids.
If a face to face consult is necessary, it will be arranged following a phone assessment. The primary reason for this approach is to protect the most vulnerable patients in a pandemic, by slowing down the spread of the virus. We have a very limited stock of face masks and gowns so we need to choose carefully to not run out of them. There is a shortage of masks and we were given 40 masks by the primary care network. So you can do the math.
Social distancing – limiting close interpersonal contact – has been shown to slow down the spread of the virus.
We are very committed to continue providing vaccinations . As there is always a risk that people who are well can still transmit the virus, we will do this in an outdoor vaccination clinic under our blue marquee – with balloons! This way we can maintain at least 1.5m distance between patients and provide you with a safe and efficient way to have your vaccines. This new clinic will run on Tuesday afternoons and Thursday mornings.
Being outdoors has been shown to be a very effective way of lowering the risk of transmission. So meet your friends in the park, and see your doctor or nurse under the blue tent! We always knew we would be trendsetters!
Feel free to get your kids to dress up and prepare them that we are currently having ‘dress up’ at Eleanor Clinic as well – our nurses and doctors will be wearing masks and blue superhero capes (gowns)!