Eleanor Clinic
High-Quality Care You Can Trust
Welcome to Eleanor Clinic
At Eleanor Clinic, your health is given time, attention, and clinical depth.
We provide comprehensive, evidence-based general practice in a welcoming and friendly environment.
Better care takes time.
Our fee structure reflects the time, expertise, and continuity required to deliver safe, thorough medical care.
Private Billing for Quality Care
Eleanor Clinic is a private billing practice. Payment on the day is expected.
Payment is required on the day of consultation. A gap fee applies to most appointments.
This supports care that is:
- Unhurried and thorough
- Clinically detailed and evidence-based
- Delivered with continuity over time
- Supported by experienced doctors and staff
- Provided in a safe, well-resourced clinic
Why there is a gap
To provide safe, comprehensive care, additional time and clinical resources are required.
The gap fee allows us to maintain care that is:
thorough, considered, and not rushed.
Fees reflect time and complexity
Consultations vary significantly.
A simple issue requires different time and clinical reasoning than:
- Chronic or multiple conditions
- Mental health care
- Preventative health planning
- Complex decision-making
Fees are based on consultation time and complexity to ensure fairness and appropriate care for all patients.
What your fee supports
Your consultation directly enables:
- Longer appointment times
- Careful clinical assessment
- Preventative and ongoing health planning
- Experienced doctors and clinical support
- High-quality, safe practice systems
Independent doctors
Doctors at Eleanor Clinic are independent practitioners.
Fees may vary depending on:
- Doctor
- Appointment length
- Clinical complexity
- Procedures or additional services
Indicative fees are shown at booking. Final fees may vary if additional time or care is required.
Access and support
We recognise that healthcare needs and circumstances differ.
Where appropriate, we support access through:
- Telehealth consultations
- Online prescriptions and referrals
- Same-day urgent appointments (when available)
- Bulk billing for eligible Chronic Disease Management Plans and Health Assessments (at doctor discretion)
Speak with your GP about whether a care plan may be appropriate for ongoing conditions.
Also the Medicare Safety Net helps reduce out-of-pocket costs for GP visits and some tests once your family’s annual medical expenses reach a set threshold. After that point, Medicare pays a higher rebate for eligible services, so you pay less for ongoing care.
It’s important to register all family members under one Medicare Safety Net family group (including partners and children), because otherwise your expenses are counted separately and it can take much longer to reach the threshold.
How to register:
- Go to your Medicare online account via myGov
- Select “Safety Net” or “Family Registration”
- Add all family members linked on Medicare cards
- Or call Medicare and ask them to register your family for the Safety Net
Once registered, all eligible medical costs are automatically combined for your household.
https://www.servicesaustralia.gov.au/medicare-safety-nets
If you are looking for a bulk billing GP option, you can search available clinics here:
Find a bulk billing GP (Healthdirect)
If cost is a concern
If you are a regular patient and experiencing financial difficulty, please speak with our Practice Manager.
We will always aim to support continuity of care where possible.
Medicare & rebates
Medicare rebates are processed after payment for eligible services.
Rebate amounts are set by the Australian Government and may change over time.
Medical records
- Electronic transfer: $30
- Paper/USB transfer: $40
Allow up to 30 days for processing. Brief summaries may be provided free where appropriate.
Our commitment
Care at Eleanor Clinic is built on time, trust, and clinical depth.
We provide care that is:
Thorough. Personal. Evidence-based. Built on trusted relationships.
We are committed to inclusive, respectful healthcare for all people, regardless of background, identity, culture, or beliefs.
View our fees
When you book your appointment with us online our booking system will display an estimated out pocket cost at the time of booking. Please note that the final billed amount on the day of your consultation may differ, should your health-care needs require a longer appointment or additional procedures.
If you’re booking your appointment with our front desk please enquire with our helpful staff for your likely out of pocket costs.
Any fees on this page are an indication only and may not be up to date. Please speak to our friendly reception staff to obtain the most up to date information.
Note: Cancellation or ‘no show’ fees apply if less than 4 hours notice is provided. We always have patients who we need to fit in.
From Monday 8th of July 2024, the fee for transfers of patient files and medical histories will be changing. Electronic transfers will be billed at $30 and paper or USB transfers will be billed at $40. We are able to send a brief summary free of charge. Please note that it can take up to 30 days from payment for your file to be transferred.
Fees for all appointments and services are payable on the day. From Monday 8th of July 2024, we will no longer claim the Medicare rebate on your behalf for any payments made after the day of service. If you pay after the date of service and require a receipt to claim the rebate for your consultation or service, we are more than happy to provide this for you.
Please click below to see more about how to claim your Medicare rebate:
Medicare rebate
From 01/08/2024, card surcharge fees may apply. A card processing fee will be added at the time of payment.
If you have any queries or concerns about this, please feel free to contact our friendly reception team on 03 9318 4666 and ask to speak to the Practice Manager