Eleanor Clinic provides excellent medical care in a beautiful and friendly environment. Centrally located in West Footscray’s medical precinct, the clinic is only a short trip away from Melbourne’s inner Western suburbs.
Book Appointment to find the right time for your visit or let our friendly reception team give you a hand on ☏ 9318 4666.
We aim to build long-lasting relationships, offering the whole range of General Practice Medicine and selected specialty medicine including Women’s Health and children’s lung and sleep medicine.
Conveniently book your Eleanor Clinic appointments online or call our friendly reception staff for an old-fashioned chat to assist you in finding your booking. Just because we’ve got the technology doesn’t mean we’ve forgotten what it’s really about.
Add to that free parking right at the clinic, a team of highly trained and motivated local Westies and you’ll ask yourself why you didn’t find out about Eleanor Clinic any sooner.
Excellent care
Eleanor Clinic brings together a team of highly trained professionals with a passion for healthcare.
Central location
Whether by train, bus or car:Eleanor Clinic is never too far. Enjoy complimentary parking in our clinic car park.
Online bookings
Book online within minutes or call our friendly reception staff for an appointment.
Travel Medicine
We offer experienced Travel Medicine consultations and are proudly an accredited yellow fever vaccination centre.
General Practice
We offer the full range of General Practice services including minor procedures.
Specialty Medicine
Eleanor Clinic offers a variety of specialty clinics, including Women's Health and children's lung and sleep medicine.
After many years of not feeling satisfied with various GP services I have received I took myself over to the Eleanor Clinic and I am so pleased that I did. From the nurses, to the reception staff everyone is welcoming and friendly. I would like to particularly make note of Dr Corrinne Glenn, she has been very thorough, kind, and most of all she has listened to me as a patient and I feel very fortunate to have found her. Highly recommend this clinic!
I have been a patient at this practice for 9 years, and I am beyond disappointed with the service and care provided. It has become a money-driven, unfriendly clinic that shows a complete lack of concern for patients. The treatment I’ve received for myself and my children over the last two years of visits has been appalling, and I am thoroughly dissatisfied with the entire experience. I have no idea how they would help people unable to express themselves clearly as they are quick to move you on from every appointment or charge you for extended time.On one occasion, my 3-year-old was terrified of receiving a throat swab. The male doctor, completely unaware of her age and obvious anxiety, spoke directly to me, repeatedly asking me to forcefully hold her down while she cried and hid behind a chair. Both her and I left the appointment visibly shaken, upset, and in tears. To make matters worse, I received a call later that day to “resolve the situation” not in a caring way, admitting no fault to traumatizing my child, instead offering a casual follow-up lacking empathy or understanding of the traumatic experience inflicted.In another instance, I was handed a diagnosis for my child on a piece of paper in front of them, with instructions not to discuss it with them in the room. I couldn’t ask many questions and I was left without a way to support my child. Despite a half-baked appointment I was being charged the full consultation fee, there was no follow-up or explanation, and I had to reach out days later for more information. I was simply given a piece of paper from the Royal Children’s Hospital—something I could have looked up myself and then I was offered a second opinion appointment which I was asked to pay in full for.I’ve also encountered serious issues with referrals and being over charged. I was given outdated referrals for clinics that no longer exist and had been shut for years as they googled a place nearby rather than having any knowledge of local services, and I’ve been billed for vaccine appointments that should have been free. More recently, I was charged a nurse’s fee for a vaccine that was previously provided at no cost. Additionally, I was charged for a visit for my 6-week-old baby just two days after a previous appointment that had been charged a consultation fee and a “new patient” fee, hundreds of dollars spent with a newborn in the course of a week! There was no offer to bulk bill any fees and instead a justification of the baby being a new child therefore full fees apply. The clinic seems to be indifferent to the financial strain this puts on families.Every time I’ve tried to provide respectful feedback, I’ve been met with apathy and dismissiveness being told “we will pass on the feedback” as a way to ignore you. The staff shows no awareness of the financial burden placed on families, and their priority seems to be making money quickly, not providing quality care.The turnover of doctors is also very high. I’ve seen more than five doctors leave during my time here, resulting in no continuity of care.These are just some of the recent examples I can name publicly but there have been other instances of care lacking in quality that I have suppressed at each visit looking for the benefit of the doubt constantly. However, almost all visits have left me feeling like I do not matter and money is paramount. Don’t be mislead by the bright, cheerful coloured waiting room.Overall, I would not recommend this practice to anyone (after I was recommended l the service myself back in 2015). The treatment is subpar, the staff are unprofessional, and they seem to have little regard for the wellbeing of their patients and no regard for financial impact. If you care about your health or your children's health, do yourself a favor and find a different practice.
I always find my visits to Eleanor Clinic as a caring and comfortable experience with Dr Lisa Hong a wonderful doctor for all my needs.
Dr Vivian is fantastic. She actively listens to her patients and address their concerns.
This is an amazing practice practising good quality primary care. I have only experienced respectful, informed care by the GPs, practice nurses and reception staff. I have been (pleasantly) surprised by follow up, which is closer than I have ever experienced to the ‘your GP’ of the health promotion pamphlet! Unsurprisingly, I have heard it’s hard for new patients to get an appointment here, and fees are required. Other than the fees (themselves a reflection of an inadequate Medicare system), this is a ‘model’ centre from which other centres could well learn.
Such a great clinic and specialist in Womens and child health. Wrapped to have found an excellent GP in Dr Glenn.. A+++++
What a NIGHTMARE! These reviews must be fake. My first time seeing one of the doctors and it's like she wanted to fight from the get go.Her response to unexplained weight loss and insomnia was to eat more carbs, yet when I explained that I am eating more carbs now then ever before, she somehow got offended and it turned into a feisty encounter.It was so strange because I had never met this lady before. Maybe she was jealous of the weight loss because she is quite large herself, it's such a head scratcher.
What a NIGHTMARE! These reviews must be fake. My first time seeing one of the doctors and it's like she wanted to fight from the get go.Her response to unexplained weight loss and insomnia was to eat more carbs, yet when I explained that I am eating more carbs now then ever before, she somehow got offended and it turned into a feisty encounter.It was so strange because I had never met this lady before. Maybe she was jealous of the weight loss because she is quite large herself, it's such a head scratcher.
Always a pleasure - professional, caring and empathetic team who genuinely have their clients interest top of mind.
My experience at Eleanor Clinic today, 14/11/2024 was very efficient, professional and friendly. I am totally comfortable when going to this clinic, the whole team are great.
Exceptional, 🏳️🌈 friendly GP clinic. Friendly, helpful people working in reception. Modern and efficient processes and tech. Most importantly, Dr Corrine Glenn is wonderful. Dr Glenn takes time to understand your history/issues, doesn’t rush you out of appointments and doesn’t second guess your experience. So glad I stumbled across this clinic and to be getting comprehensive health care.
Eleanor clinic is so welcoming such a friendly reception team with ease of appointment making, the nurse Jake was my favourite. Dr Yong was very thorough and ensured I got the follow up necessary. Would highly recommend and will definitely be returning!
My doctor Dr Vivian Lowe is the best doctor anyone could ever want and she cares about me and believe me when l say l have a complicated medical history she has been just wonderful and caring. Along with all the wonderful staff in the office the lovely caring nurses and the other doctors that have seen me when Dr Lowe has been away. If you want doctors nurses and staff that care their is no better clinic in Melbourne. I can not praise them enough.
Had a consult with Dr. Sophie. Great experience and overall made me feel comfortable to discuss all options and not feel rushed. Thank you so much !
The reception team was very helpful and assisted my needs, I was having a busy day I needed them to hold on my stuff for a short while and they were happy to assist!Thank you Eleanor Clinic!
Hi, I recently joined Eleanor Street Clinic and had a number of issues. These were dealt with quickly and efficiently. I am really pleased.
I have very positive experiences in Eleanor Clinic for years. Due to my previous GP Sarah Metcalfe's persistence and timely follow up, a large benign ovary cyst was found in my abdominal area, and subsequently removed. This has eliminated lots of my discomfort including my bladder, weight in my belly, etc.My new GP Dr. Aiden took time to listen to my issues with constant pains in my thumbs, did some resistance test. He then suggested Ultra sound and X-ray scan for my thumb and wrist area, and confirmed it's De Quervain Tenosynovitis. This requires me visiting a hand therapist for quite a few times, which is not covered by Medicare, hence costly. He then suggested to go for a care plan, which can reduce the cost significantly.Amy, the nurse, who prepares my care plan paperwork, thoroughly asked me all the medical history and my family health history, so she has all the data needed for the care plan.Very happy with the service! Highly recommended.
Jake was such an understanding caring and compassionate nurse for my son. Couldn’t thank him enough.
Dr Aiden was great with my child. He was friendly, clear, concise and informative. The office staff always have a smile and are extremely helpful and accommodating. A lovely, clean, happy, welcoming and professional atmosphere overall.
I am so grateful to have found Eleanor Clinic, every doctor I have seen has been caring, thorough and generous with their time. I have been working with Dr Cathaya recently and she has been beyond supportive of me. Thank you
Fine. Not sure why nurse thought I needed an appointment, though, or a blood test?
I’ve seen two doctors at Eleanor Clinic and both have been really great (Dr Farrah Rhemtulla who is no longer there, and Dr Lisa Hong)!The GP’s here really take the time to understand your health history and make you feel heard. Also the reception staff are lovely, and the plants/art/music in the waiting room takes the sterility out of seeing the doctor. I refer all my friends and family here 🙂
Have been going here for a few years now. Never a bad experience. All staff that I have are both excellent at their jobs and very friendly people too, including doctors, nurses, pathologists and administrators. Couldn't recommend this clinic highly enough, very welcoming environment and supportive medical professionals.
Have been a patient of the Eleanor Clinic for years. My whole family attend and have always been listened to and well taken care of. A professional and inclusive practice with genuinely kind and compassionate doctors, nurses and staff.
The care and respect that I receive from the GPs at Elenor clinic is better than no other
On my first visit I was immediately aware of a friendly, supportive and very professional atmosphere. I felt I was being carefully looked after throughout my visit and left feeling very comfortable with making this my home base for my medical care.
Eleanor clinic have been our regular GP clinic over the past 6 years! The doctors are always of high calibre, provide excellent medical advice and guidance. It is a team environment always ensuring best patient care is exemplified.We currently see Dr Lisa Hong who is on top of all our medical needs, has built an excellent rapport and displays a tremendous amount of compassion and knowledge.These doctors at the Eleanor clinic are the whole package providing a gold star standard to all patients. Highly recommend!
As always, I was listened to, heard and my concerns taken seriously. A positive experience in a welcoming and calm environment 😊
I have found my visits to The Eleanor Clinic to be incredibly worthwhile. Vivien Lowe has extensive knowledge across multiple areas. She is thorough in following processes and her explanations. She’s able to keep many aspects of my health in mind while recommending treatments. I feel like I am taken seriously and not dismissed. The reception staff are also wonderful. Sometimes appointments can start 20+ mins late, but I don’t particularly mind as I know I’m getting such thorough care. I walked away from my first appointment with Vivien, with more knowledge of a condition I had been diagnosed with 3 years ago, than I had in the full 3 years of appointments with other medical professionals.
Recently moved to the area and couldn't be happier with the service at Eleanor. Very personable, caring and thorough. Thanks for looking after my family
Progressive clinic, very caring and in depth; first time I’ve felt “heard” my a doctor in a long time
A seamless booking system, exceptional reception and medical staff, and convenient on-site lab services made my GP clinic visit a notably positive experience during a time of acute pain.
Had the most amazing experience today with Dr Glenn. She was very caring and supportive. I would highly recommend this practice.
Such a wonderful clinic. Dr Lisa was able to work with my toddler to understand his concerns and make him feel comfortable. Very friendly and inclusive place.
Very professional and compassionate. I felt listened to and that my opinion was important.
Great clinic. Reception fantastic. Nurse Amy is A+. Doctor Lowe is brilliant. Highly recommended.
Dr. Marc is a very nice person and caring. We went for our daughter Azeena and we are really happy with his kind service. The customer service team are also very co operative.
Possibly the most positive experience I've ever had at a GP clinic. As someone who has 'white coat syndrome' from past negative experiences, and generally feels quite anxious about going to the Doctor, I was very pleasantly surprised with my experience at Eleanor Clinic. Dr Glenn was such a lovely warm person, who made me feel like she genuinely cared. She actually listened to me, didn't rush me through, and made it clear that my weight wouldn't be the focus of our consultations. The whole place feels extremely welcoming, with bright colours, cheerful furnishings, and reassuring messaging around inclusion. The staff were all lovely and I felt much more at ease here than I usually do, so I'm very happy to have found this place.
Dr Antje Theilhaber is truly one of the best GP's my family and I have ever seen. She is patient and thorough. All the staff at Eleanor Clinic, from the first point of contact at reception through to Anh in Pathology and the nurses are all lovely and warm. Highly recommend.
Let's all stay well!
As part of Eleanor Clinic's COVID safety protocol wearing a face mask is required for all patients who have respiratory symptoms. We have HEPA filters and good air circulation in the waiting room and all consult rooms.