Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.
Our staff are a caring and supportive team and we hope to carry that forward into your healthcare experience. We welcome your feedback at all times.
Appointments
All consults are by appointment only. We keep on the day appointments for emergencies for our regular patients. So if there are no appointment available online, please give our friendly reception team a call.
Booking System
We book consultations at 20 and 30 minute intervals and do our best to keep to these times to prevent inconvenient delays to you. If any URGENT situation arises, this has to take precedence over booked patients, and so may create unforeseen delays.
Consultation Fee
We request payment at the time of consultation for all our private patients. If you have registered your account details with Medicare we are able to send your claims directly to Medicare for immediate credit to your account. Please ask our friendly staff for more details. Please be advised we do have a cancellation fee for all appointments if more than 4 hrs notice is not given. Longer appointments require additional notice. Please speak with Reception about these fees.
Cancellation and no show fees will apply
– less than 4 hours for standard appointments
– less than 24 hours for all long appointments (30 min and longer)
Vaccinations
All government funded vaccines are bulk billed for our regular patients .
Telephone Calls
Most issue are best dealt with in direct consultation with your doctor, but we realise this may not always be feasible. You can leave a message with Reception for the doctor and either your doctor or one of our nurses will will do their best to contact you later in the day or leave a message with reception staff for you.
Personal Health Information
We aim to protect the privacy and secure storage of your health information. You can request a copy of our privacy policy, which includes information about the collection, use and disclosure of your health information. Please refer to our Privacy Brochure.
Prescriptions
Prescriptions requested over the counter/phone will incur a $20 fee. It is at the GP’s discretion as to whether a script may be done without a consult. This can only be done for medication previously prescribed by a doctor at this practice and generally for patients seen within the last six months. Please be advised of our policy that no drugs of addiction will be prescribed to any new patients.
Results
Once your results are back, we will contact you to advise you if your results are abnormal. We will NOT contact you with normal results but you are welcome to call us and check on your results. Please be aware that reception staff can only advise if your results are normal but will otherwise be happy to arrange a follow-up appointment for you.
House Calls
The doctors are available for home visits and visit to patients in local nursing homes. House calls are made if patients are too sick to come to the surgery. It is best to be seen in the surgery as your doctor has all the equipment and supports necessary to provide best medical care.
It is at the doctor’s discretion to advise if a patient is suitable for a home visit. Please call 13 SICK (13 7425) AH locum for after hours care.
Mobile Phones
Please be courteous and turn off your mobile phone or place on silent mode upon entering our Clinic. If you forget and your mobile phone happens to ring whilst in consultation with your doctor please do not answer your phone.
Practice Accreditation
Our clinic has been independently assessed and has been fully accredited by AGPAL.
Complaints
If you have any concerns regarding our clinic please contact Di, the Practice Manager on 9318 4666. We take all complaints seriously as we strive to provide the best possible care for our patients. If you are still not satisfied with the outcome of your complaint you may wish to contact the:
Health Insurance commissioner
30th Floor, 570 Bourke St
Melbourne Vic 3000
Free call: 1800 136 066
Fax: 8601 5219
www.health.vic.gov.au/hsc
List of Services
- Health Care Plans for long term conditions
- Team Care Arrangements with other health professionals
- Health Assessments
- Practice Nurse consultation’s
- Child Health
- Skin Checks & excisions
- LGBTIQ Health
- Mental Health
- Pap Smears
- Ear Syringe
- Diabetes Care
- Women’s Health
- PReP
- Family Health
- Wound Management
- Paediatric Care
- Shared Care Pregnancy care
- Contraception (including implants)
- Paediatric Respiratory Physician
Smoking Policy
This practice implements a smoke free environment policy.
Zero Tolerance
Eleanor Clinic has a zero tolerance policy in relation to aggression, threats or intimidation towards any of our staff. In the event of this occurrence, Eleanor Clinic has the right to terminate your Doctor/patient relationship and your medical history will be transferred to a GP of your choice.